Frequently Asked Questions

CYPHEX AGENCY is a remote-first digital engineering firm and product incubator founded in 2024. We operate at the intersection of premium web design and systems-level engineering — delivering fast, reliable websites, custom e-commerce storefronts, AI automation tools, and our own SaaS products (Voxis & Image Hunter) for businesses worldwide. We maintain a team of 11–50 senior engineers organized into specialized divisions.

We are fully remote-first — no physical office. Our globally distributed network of senior engineers spans multiple time zones, allowing us to serve clients in North America, Europe, the Middle East, and Asia with fast response times and overlapping working hours.

CYPHEX AGENCY was established in 2024. Our founding team brings years of prior engineering experience and our portfolio already includes 17+ launched client projects across e-commerce, custom web applications, and AI-driven tools.

Three things set us apart: (1) Zero-friction structure — no account managers between you and the engineers building your product. (2) Measurable standards — sub-140ms server response times, perfect Core Web Vitals, and 99.9%+ uptime SLAs. (3) We are also a product company, meaning we dogfood our own tech in Voxis and Image Hunter, keeping our engineering skills sharper than typical agency work.

Yes — the majority of our clients are based internationally. We have delivered projects for businesses in the United States, United Kingdom, France, Pakistan, and beyond. All client communication is conducted in English and we support multiple currencies for billing.

Our Custom Web Development covers everything from brand-new marketing websites to complex web applications. We use modern frameworks (Astro, Next.js, React, Vue), build with semantic HTML5, implement responsive layouts, optimize Core Web Vitals, and integrate custom backend systems via REST or GraphQL APIs. Every project is performance-audited before handoff.

Yes — Shopify and WooCommerce e-commerce is a dedicated division at CYPHEX. We build custom Liquid theme development, headless Shopify storefronts (Hydrogen/Oxygen), product catalog architecture, custom checkout flows, subscription systems, multi-currency setups, and conversion rate optimization. We also handle Shopify Plus configurations for enterprise clients.

Headless architecture decouples your frontend from your backend CMS or e-commerce platform, connecting them via APIs. This allows a blazing-fast, fully custom frontend (React/Next.js/Astro) while keeping your content in a familiar system like Shopify or WordPress. Serverless removes the need to manage dedicated servers — your application runs on edge infrastructure that scales automatically. You likely need it if you have high traffic (>10k sessions/month) or are hitting performance ceilings with your current setup.

Our AI Integration division designs and deploys custom AI workflows including: LLM-powered chatbots and customer support agents (OpenAI, Groq, Claude APIs), RAG systems with vector database integration (Pinecone, Weaviate), automated content pipelines, AI image processing, voice automation systems (like our Voxis product), automated data extraction, and API integration between AI services and your existing business tools.

Absolutely. We specialize in custom WordPress plugin development: custom post type (CPT) architectures, custom REST API endpoints, admin dashboard UIs, WooCommerce extensions, and performance-optimized themes built to Gutenberg standards. Our Image Hunter plugin is actively maintained on the WordPress.org repository.

We treat SEO as an engineering problem, not a content problem. We audit and fix: Core Web Vitals (LCP, FCP, CLS, INP), JSON-LD structured data implementation, crawl budget optimization, XML sitemap architecture, canonical URL management, international hreflang setup, SSR vs. SSG strategy, and redirect chain cleanup.

Yes. Post-launch support is available under our SLA tiers. Standard SLA includes 24–48 hour response for non-critical issues. VIP Enterprise SLA provides 4-hour response and 24/7 on-call for production blockers. Support covers bug fixes, security patches, dependency updates, performance monitoring, and content or feature updates.

Voxis is CYPHEX's flagship AI voice intelligence platform designed for automated call centers and lead generation. It uses speech models and LLM APIs to handle inbound/outbound voice interactions, qualify leads, schedule appointments, and integrate with CRM systems — without human agents. Ideal for insurance, real estate, healthcare scheduling, and e-commerce follow-up operations.

Image Hunter is a WordPress plugin that adds a professional media management command center to your WordPress dashboard. Features include: stock image import from multiple providers, AI-powered automatic alt text generation using computer vision, bulk WebP compression, and a media library audit tool that identifies missing alt text, oversized files, and unused attachments.

Image Hunter has a free core version on WordPress.org with basic media management. A Pro tier unlocks AI alt text generation, unlimited stock searches, bulk WebP compression quotas, and priority support. Pricing details are on the Image Hunter product page.

Go to Plugins → Add New in your WordPress dashboard, search for 'CYPHEX Image Hunter', and click Install → Activate. Alternatively, download the ZIP from WordPress.org and upload via Plugins → Upload Plugin. Once active, you'll find Image Hunter in your left WordPress admin menu.

Voxis is currently offered as a managed enterprise service — CYPHEX provisions, configures, and maintains the infrastructure for your deployment. This includes voice model tuning, CRM integration, call routing configuration, and ongoing monitoring. Contact our sales team to discuss pricing based on call volume and requirements.

Visit our Contact page and fill out the scoping brief with your project details — describe what you want to build, your timeline, and any technical requirements. Our engineering desk responds within 24 hours to schedule a discovery call. Alternatively, email us at contact@cyphex.agency.

For an accurate quote we need: (1) Project description — what you are building and why. (2) Existing assets — brand, designs, or existing codebase. (3) Integrations needed — APIs, payment systems, CRMs. (4) Traffic expectations for infrastructure sizing. (5) Timeline — hard launch date if any. (6) Budget range — helps us recommend the right architecture. You don't need all of this upfront; our discovery call is designed to gather these details.

Timelines vary by project: a marketing website takes 2–4 weeks; a custom Shopify storefront with integrations takes 4–8 weeks; a full SaaS MVP takes 8–16 weeks; a custom WordPress plugin takes 2–6 weeks. We build detailed milestone plans at kick-off and communicate progress via weekly status updates. Rush timelines are available for an additional fee.

We offer both. Fixed-price contracts suit well-scoped projects where requirements are clearly defined upfront. Time-and-materials (hourly) engagements work best for ongoing development, iterative product work, or projects where scope may evolve.

Yes. All custom code, designs, and intellectual property created specifically for your project are fully transferred to you upon final payment, stated explicitly in our standard contract. We use Git for all version control and provide you with a complete repository at project completion.

Yes. We are happy to sign a mutual NDA before discussing sensitive project details. Send your template to contact@cyphex.agency or request ours. Standard NDAs are reviewed and signed within 1–2 business days.

Project costs vary by scope: a professional landing page starts from $1,500–$4,000; a custom multi-page website with CMS starts from $4,000–$12,000; a Shopify or WooCommerce store ranges from $3,000–$15,000+; a custom SaaS MVP typically starts from $15,000. These are starting ranges — submit your project brief for an accurate estimate.

We accept bank transfers (SWIFT/SEPA for international clients), PayPal, and cryptocurrency (USDT, BTC) for enterprise contracts. All invoices are denominated in USD unless otherwise agreed. A deposit (typically 30–50%) is required to begin work.

For larger projects (>$5,000) we structure milestone-based payments tied to deliverables — typically 30% upfront, 40% at mid-development, and 30% upon completion and launch. Custom payment schedules are available for enterprise engagements.

Yes. Monthly retainer engagements are available for clients needing consistent engineering capacity — ongoing feature development, maintenance, or AI workflow iteration. Retainer clients receive priority scheduling, dedicated engineer allocation, and discounted hourly rates.

We do not offer refunds on completed and delivered work. For work in progress, if you terminate the engagement you are billed for all work completed to that date. Initial deposits are non-refundable as they reserve engineering capacity. See our Refund Policy in the Corporate section for full details.

Frontend: Astro, Next.js, React, Vue.js, TypeScript, Tailwind CSS. Backend: Node.js, Python (FastAPI/Django), Cloudflare Workers edge runtime. Databases: PostgreSQL, MongoDB, Redis, Pinecone/Weaviate vector databases. CMS: WordPress, Contentful, Sanity, Directus. AI: OpenAI, Groq, Anthropic Claude, Hugging Face. Deployment: Cloudflare Pages/Workers, Vercel, DigitalOcean.

All CYPHEX-built sites target: Lighthouse Performance 90+ on mobile, 100 on desktop; LCP under 2.5 seconds; FCP under 1.8 seconds; Total Blocking Time of 0ms; CLS under 0.1. We achieve this via static site generation, Cloudflare edge CDN, WebP images with responsive srcset, font subsetting, lazy loading, and code splitting.

Security is built into every project: HTTPS enforced via HSTS preload; Content Security Policy headers; X-Frame-Options and X-Content-Type-Options; input sanitization; dependency vulnerability scanning; and Cloudflare WAF for DDoS protection. Payment processing goes through PCI-compliant third-party processors (Stripe, PayPal) — we never store raw card data.

For static/JAMstack sites: Cloudflare Pages (best global CDN, generous free tier) or Vercel for Next.js. For WordPress: Kinsta or WP Engine for managed hosting. For SaaS backends: DigitalOcean Droplets or Railway for containerized deployments. We handle the hosting setup as part of your project if needed.

Yes — all CYPHEX-built sites include comprehensive JSON-LD schema: Organization, WebSite with SearchAction, Article/BlogPosting, Service, Product/SoftwareApplication, FAQPage, BreadcrumbList, and ProfilePage schemas. Structured data helps Google understand your content and can unlock rich result appearances (star ratings, FAQs, breadcrumbs).

The CYPHEX Engineering Blog covers five areas: (1) Headless & Serverless — performance-first development with Astro, Next.js, and edge runtimes. (2) Shopify & E-commerce — conversion optimization and theme development. (3) AI & Automation — LLM integration tutorials and workflow guides. (4) Technical SEO — Core Web Vitals, schema markup, and ranking strategy. (5) Plugins & Extensions — WordPress plugin development and Shopify app building.

Yes — each blog post has a comments section. Scroll to the bottom, fill in your name, email, and comment, and submit. Comments are reviewed by our team before being published to maintain quality.

Yes — a newsletter sign-up is at the bottom of every blog post. Subscribe to receive new articles, engineering insights, product updates, and exclusive tips. We send no more than 2–3 emails per month and you can unsubscribe at any time.

CYPHEX collects only data necessary to operate: contact form submissions, newsletter subscriptions, and standard web analytics. We do not sell your data to third parties. We use Cloudflare for DNS/CDN, which processes traffic at the network level. Full details are in our Privacy Policy page.

Our main website uses minimal cookies: functional cookies necessary for the site to operate, and Cloudflare Web Analytics (privacy-preserving, no cross-site tracking). We do not use advertising or retargeting cookies. See our Cookie Policy page for the full list.

Our SLA covers response time commitments by severity: Critical (production down) — 2-hour response; High (major feature broken) — 4-hour response for VIP, 24 hours for Standard; Medium (minor bugs) — 24–48 hours; Low (cosmetic) — 48–72 hours. Full SLA terms are in our Corporate section.

Yes — for EU/EEA clients or those handling GDPR-regulated personal data, we provide a standard DPA covering data sub-processors, retention periods, breach notification timelines, and your rights as data controller. Request it at contact@cyphex.agency.

Yes. We process EU personal data only with a valid legal basis, maintain records of processing activities, implement appropriate technical and organizational security measures, and execute Data Processing Agreements with clients. Our Privacy Shield documentation and DPA are in the Corporate section.